Client services
Sıkça Sorulan Sorular
Everything about orders, shipping, returns and our products.
Orders and payment
Can I order via WhatsApp?
Yes. Use the Order via WhatsApp button on any product page to message us directly.
Which payment methods do you accept?
Available payment options are listed at checkout. All payments are protected with 256-bit SSL.
Is there a first-order discount?
Yes. Enter HOSGELDIN10 at checkout on your first order for 10% off.
Shipping and delivery
When will my order ship?
In-stock items ship the same day. Look for "Ships same day" on product cards and product pages.
How much is shipping?
Shipping is free on orders of 4,989 TL and over. Below that, shipping is calculated at checkout.
How do I track my order?
Log in to your account and open your orders, or use our Order tracking page.
Can I order an item that's out of stock?
We can source many items on order. Message us with the WhatsApp button on the product page and we'll share the lead time.
Returns and exchanges
Can I return or exchange?
See our refund policy or contact us for return and exchange terms.
Can I exchange for another size?
See our refund policy or message us on WhatsApp for size exchanges.
Products
Can I ask for extra photos or a video?
Of course. Ask for detail photos or a video on WhatsApp.
Do you sell wholesale?
Yes. Boutiques and corporate buyers can fill in the form on our Wholesale page.